Welcome to the official Rules and Terms page for The Pokies 114. Our team has reviewed and tested the platform operations, and this page sets out the full terms and conditions that govern the use of The Pokies 114 gaming services. We explain how accounts are opened, how deposits and withdrawals are handled, the rules that apply to promotions and bonuses, security and verification procedures, responsible gambling measures, and how we handle breaches and disputes.
We write from direct review and practical testing: our results show typical withdrawal processing times, how verification queries are handled by support, and the consequences of bonus misuse. Read this document carefully — by registering and using The Pokies 114 you accept these terms.
The Pokies 114 is operated by the company registered under number 3-102-841524, headquartered approximately 200 metres north and 50 metres east of the North American Cultural Center, Barrio Dent, San Jose, established in 2021 and based in Costa Rica. The Pokies 114 operates in compliance with applicable regulatory frameworks and is subject to oversight from PAGCOR where required. Our compliance and operations teams continually review legal and regulatory requirements and update our terms accordingly.
These terms and conditions apply to every person who accesses or uses The Pokies 114 via desktop, mobile or other internet-enabled devices. They form a legally binding agreement between you (the player) and us (the operator of The Pokies 114). By registering an account or otherwise using our services you confirm that you have read, understood and accepted these terms in full.
We reserve the right to change these terms at any time. Changes may be made for customer service improvements, regulatory compliance, security, or operational reasons. When material changes are made we will notify active account holders using the contact details provided. We recommend you review this page regularly. Our testing shows updates are typically posted with clear timestamps and summary notes.
To use The Pokies 114 you must meet the following basic eligibility requirements.
When you open an account with The Pokies 114 we will ask for personal information that typically includes your full name, date of birth, email address, phone number and residential address. These details must be accurate and truthful.
We will request identity verification (Know Your Customer, KYC) documentation where required. Examples of documents we may ask for include government-issued ID, proof of address and proof of payment methods. Our verification checks are part of our anti-money laundering and fraud prevention systems. We tested the verification process and our results show most standard KYC cases are processed promptly when documents are clear and complete.
You are responsible for keeping your login credentials secure. You must not share your account or otherwise permit others to use it. Only one account is permitted per player unless multiple accounts have been explicitly authorised by us in writing. Using duplicate accounts to claim repeated bonuses or to manipulate game outcomes is prohibited.
Only one account per credit card number is permitted. Attempts to use the same credit card on several accounts may lead to suspension and cancellation of winnings. If you need to change payment details, contact support and follow the verification requirements.
Our platform is intended for personal, non-professional entertainment. You must not use automated tools, scripts, bots or any programmed devices to play or interfere with the platform. Collusion, fraud, coordinated play to exploit bonus offers or systems, or intentionally manipulating gameplay is strictly forbidden. If we detect evidence of such activity we reserve the right to void affected bets and withhold or recover winnings.
Bonuses and promotional offers can enhance play but they come with conditions. When you accept a bonus you agree to its specific terms, including any game restrictions, contribution rates and wagering requirements.
We reserve the right to declare any bonus void where a player has abused the offer, used duplicate accounts, provided false information, or otherwise breached bonus terms. Winnings generated while abusing promotions may be voided and bonus funds removed. Our compliance testing indicates bonus abuse patterns are identified through play history and transaction analysis.
Deposits appear in your account after we receive confirmation from your payment provider or virtual currency wallet. Available methods and limits are listed in the payments section on the site and may vary by jurisdiction.
Only use payment methods in your own name. In exceptional circumstances we may accept another person's card or account, but this requires prior expressly documented approval from our support and verification of the third party.
We may ask for transaction documentation to validate deposit origins as part of our anti-money laundering (AML) obligations. Failure to provide requested documentation can result in restricted access to funds until the matter is resolved.
We process withdrawal requests in line with our AML and KYC policies. Typical steps include identity checks, verification of source of funds, and reconciliation with deposit records. We aim to process withdrawals promptly, however some methods and payments partners require additional time. Our tests show standard withdrawal processing from our side is usually completed within the stated timelines when verification is up to date.
Important withdrawal rules:
Games on The Pokies 114 use certified random number generation and industry-standard software. In the event of a technical malfunction, we will investigate with our software partners. Players must not seek to exploit game errors. If a malfunction negatively affects play or funds, we will determine, at our discretion, whether to restore affected balances, void rounds or take other remedial action. Our audits and tests show rare incidents are typically resolved within our investigation timelines.
We may suspend, restrict or close accounts for a range of reasons including but not limited to suspected fraud, provision of false information, bonus abuse, regulatory direction, dispute resolution or breach of these terms. When we take such actions we will notify you and provide reasons where appropriate, except where prohibited by law or ongoing investigations.
If we suspend an account we may withhold funds temporarily while we investigate. Criminal referrals will be made where we have credible evidence of illegal activity.
Examples of breaches include collusion, multiple accounts used to claim bonuses, providing false KYC documentation, chargeback fraud, and other abusive behaviours. Consequences of breach can include:
We process personal data for account management, verification, fraud prevention, regulatory reporting and marketing where permitted. Our privacy policies describe how we collect, use and retain personal data. By registering you consent to our use of your data as described in our privacy notice.
We will use the contact details you provide for transactional communications, verification requests and service updates. Where you have consented to marketing we may send promotional offers; you can opt out at any time.
We comply with AML obligations and reserve the right to request documentation that demonstrates the source of your funds, including but not limited to bank statements, payslips and other evidence. You must cooperate with these requests. Where documents are not provided in a timely or satisfactory manner, we may freeze your account and withhold funds until verification is complete.
If you have a dispute or complaint please contact our Support team with a clear description of the issue and any supporting evidence. We aim to acknowledge complaints promptly and provide a resolution timeline. Our internal dispute process includes escalation to compliance and management, and if necessary to the regulator or an independent dispute resolution body where applicable.
Where a dispute relates to a decision to suspend funds or close an account, you may request a written explanation. Appeals are considered by our internal compliance team and, if unresolved, will be escalated to external dispute resolution when available in your jurisdiction.
The laws that govern these terms are those applicable to our operations and regulatory oversight. In many cases matters will be resolved under the law relevant to the operator and the regulator. If you reside in a jurisdiction that provides consumer rights, those rights remain in effect and these terms do not seek to remove statutory protections.
We are committed to safe and responsible gaming. Our responsible gambling measures include deposit limits, session reminders, self-exclusion, reality checks and account cooling-off periods. If you are concerned about your gambling, assistance is available from specialist organisations in your jurisdiction.
Practical tools available on The Pokies 114:
We tested these tools across desktop and mobile and our results show they are accessible from your account settings and support can assist to implement limits or exclusions on request.
We protect player funds and personal information using industry standard security measures. This includes encryption for data in transit, secure storage of sensitive information, intrusion detection, transaction monitoring and routine security audits. We also continuously monitor player behaviour to detect suspicious activity.
| Payment Method | Typical Play-through Requirement | Notes |
|---|---|---|
| PayID or equivalent | 1x | Usually fastest for AUD deposits; standard verification applies. |
| Credit/Debit Card | 3x | Higher play-through to comply with AML rules; returns may be processed back to original card where possible. |
| Bank transfer | Varies | Processing time depends on originating bank and verification status. |
| Cryptocurrency | Varies | Subject to wallet confirmations and relevant local law limitations. |
To give clarity we include a few practical examples based on our testing of The Pokies 114 platform:
We retain records of account activity, transactions and communications in line with regulatory retention requirements. These records are used to support dispute investigations and regulatory audits. By using The Pokies 114 you consent to such record keeping for compliance and security purposes.
If any provision of these terms is held to be invalid or unenforceable, all remaining provisions will remain in full force. Headings are for convenience and do not affect interpretation. Where we exercise a discretion under these terms we will do so reasonably and, where appropriate, with reference to our compliance obligations.
If you need help, support or further clarification on these rules please contact our Support team through the official channels listed in your account. When raising a support ticket include your account ID and full details of the issue. Our support and compliance teams are trained to respond promptly and escalate complex matters when necessary.
The key points to take away are:
We will continue to monitor service quality and regulatory compliance on The Pokies 114. Our ongoing tests and user feedback help us improve these rules and how they are applied. If you see anything suspicious or believe an error has occurred, contact support immediately.
By using The Pokies 114 you acknowledge that you have read and understood these rules and agree to be bound by them. These terms form the foundation of a fair and secure gaming environment for all players.
Last updated: the date of posting on this page. Please check back regularly for updates.
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